Streaming Data Sets into Dynamics 365 Customer Engagement
In this post, we are going to look at the challenge of how to display streaming data sets directly onto a Dynamics 365 Customer...
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Kyle Hill
Sep 25, 2018
Advanced Connected Field Service Part 3
In the previous post, we looked at how we could incorporate Google Nest devices into the Connected Field Service (CFS) solution. This...
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Kyle Hill
Sep 19, 2018
Advanced Connected Field Service Part 2
In the previous post, we looked at the fundamental architecture and data flow patterns of the Connected Field Service (CFS) solution. One...
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Kyle Hill
Sep 10, 2018
Advanced Connected Field Service Part 1
If you haven't yet had the chance to look into Microsoft Dynamics 365 for Field Service, I definitely recommend that you do! While...
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Kyle Hill
Nov 5, 2017
Email Machine Learning
This post is going to look at leveraging some of the Microsoft Cognitive services to take the simple concept of email and turn it into a...
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Kyle Hill
Sep 29, 2017
Dynamics 365 Customer Engagement Portals Solution Update
Microsoft recently announced some changes to the way in which security is going to be handled in Dynamics 365 Customer Engagement. You...
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Kyle Hill
Sep 16, 2017
Kylie Bot Part 13 - Creating a Dynamics 365 Index Solution
In this article, we are going to create some entities within our Dynamics 365 Customer Engagement instance to store the progress (and...
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Kyle Hill
Sep 2, 2017
Kylie Bot Part 11 - Undocumented Features
During the course of any Dynamics 365 Customer Engagement project, you are likely to experience these "undocumented features". More...
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Kyle Hill
May 23, 2017
Kylie Bot Part 10 - Chat Controls on a Dynamics 365 Customer Engagement Portal
In Part 9 of the Kylie Bot series, we published our Bot into the world. The challenge is that we didn't give people a way to access the...
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Kyle Hill
May 11, 2017
Kylie Bot Part 8B - Knowledge Articles
If your bot didn’t return any articles from the previous post, it is probably due to the fact that you either don’t have any Knowledge...
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Kyle Hill
May 11, 2017
Kylie Bot Part 8 - Knowledge is Power
Finally, we add the meaningful part to our Kylie Bot where we can return some knowledge to the user. Let’s get started straight away! The...
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Kyle Hill
May 3, 2017
Dynamics 365 Customer Engagement Relevance Search
During the Kylie Bot blog post series, one of the steps was to create a custom activity entity to record all of the conversations users...
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Kyle Hill
May 2, 2017
Kylie Bot Part 7B - Useful Tools
During Part 7, we did a lot of work with asynchronous calls and it's often very difficult to test these because the calls to interfaces...
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Kyle Hill
May 2, 2017
Kylie Bot Part 7 - Publishing the Api and Connecting to it
In the previous post we created a CRMApi project. To deliver the value of the this project though, we need to publish the Api and connect...
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Kyle Hill
May 1, 2017
Kylie Bot Part 5 - Creating a D365 BotChat Solution
Now that we are able to have a very simple conversation with our Kylie Bot, we are going to create an object in Dynamics 365 to represent...
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Kyle Hill
Apr 24, 2017
Dynamics 365 Portal Confirm Email Error
When settings up a Portal that is attached to Dynamics 365, there are several solutions and functions that get automatically deployed for...
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Kyle Hill
Apr 23, 2017
Kylie Bot Part 3 - Creating a Portal With Authentication
Now that we have a Dynamics 365 instance and an associated portal, let's go and link these two up to our Kylie Bot. This requires a bit...
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Kyle Hill
Apr 21, 2017
Create a Dynamics 365 Customer Engagement Trial
While this may seem a trivial task, trials are a great way to get the feel of a product before purchasing an actual license. The trial we...
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